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Responsible gaming involves ensuring that you have fun while maintaining a sense of control over your gaming experience. If gambling begins to generate feelings of anxiety, financial strain, or disrupts your daily routine, it could evolve into a problem.
GGPoker is proud to provide our players with a safe gambling environment. We want our players to enjoy the experience of the world’s biggest poker room while preventing any gambling-related harm.
Everyone can experience gambling-related harm, you don’t need to have a severe gambling addiction to be harmed by gambling.
Gambling-related harm can be as simple as feeling tilted or as severe as an addiction. It’s crucial to know the signs of gambling harm so you can identify when you’re no longer having fun.
These include:
If you are unsure if gambling has become an issue for you, GamCare has created a self-assessment tool to allow you to see if gambling has had an impact on your life.
Fears of stigma or misunderstanding can prevent people from reaching out and asking for help, but our GGCares Team is always available to provide information and guidance on gambling safely and responsibly
They’re here to make sure that our players continue to have fun on our site and to guide you through anything that may be preventing that, whether that’s someone you just need to have a chat with if you’re not enjoying playing anymore, or if you’re struggling with something that our Customer Support team might need to get your account back up and running. If you’re looking for extra care, contact us at ggcares@ggpoker.co.uk
We offer a number of player protection tools that can be applied at any time through the GGPoker app or website.
Allows you to take a break from playing for a set period of time.
You can opt for a timeout period of any of the following durations:
If you feel taking a break may not be enough, we would recommend to self exclude.
You can opt for a timeout period of any of the following durations:
Note: Permanent self-exclusions cannot be reversed under any circumstances.
In order to request a timeout or self-exclusion, you can do this in your Responsible Gaming page or contact us at any time of day or night at responsiblegaming@ggpoker.co.uk, and a member of our GGCares team will aid you through the process.
Please note that your time-out / self-exclusion request will be immediately executed, but it may take up to 24 hours to fulfill your self-exclusion requests via email.
Please note that if you exclude yourself from GGPoker, you are not permitted to create any additional accounts on GGPoker. Creating additional GGPoker accounts or any actions/attempts to circumvent your exclusion will result in the closure of the account(s) and possible forfeiture of any associated balance(s).
You can set a Reality Check on your account to remind you how long you have been playing on GGPoker. Managing and controlling the amount of time you spend playing ensures you are balancing poker with other activities.
Once applied, the reality check will appear once per the interval you have selected until your gaming session ends, offering you the ability to exit the session.
As part of our policy, we give you the tools to control the amount of money you use to gamble on our site. You can set your own deposit limit and other gameplay limits within the Responsible Gaming section of the GGPoker app or website.
The following limit settings are available to you:
If you would like to change any of these limits, this can be done at any time.
You can also contact our dedicated team at responsiblegaming@ggpoker.co.uk and a representative will help you set your limits. Support is available by email seven days a week.
GamCare is the leading provider of confidential information, advice and support, free of charge to anyone affected by gambling harms.
You can speak with their advisers one-to-one over the phone at 0845 6000 133 or on live chat 24 hours a day, every day of the year.
Visit their website: www.gamcare.org.uk
They help people reclaim and rebuild their lives free from gambling addiction.
Gordon Moody are the UK’s leading charity dedicated to providing residential treatment and support for gambling addiction, through recovery in a safe, supported environment.
Visit their website: www.gordonmoody.org.uk
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same.
Visit their website: www.gamblersanonymous.org.uk
If you are looking to take a break from gambling or use it as a preventative measure for possible future gambling, GamBan can be considered as an option.
Gamban is the smartest and most effective software for blocking gambling sites and applications on your devices.
It is available on Windows, MacOS, iOS & Android, installation is quick and simple.
Visit their website: www.gamban.com
GAMSTOP helps you control your online gambling.
Once registered you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.
Visit their website: www.gamstop.co.uk
It is illegal for anyone under the age of 18 to open an account or to gamble on GGPoker.
At GGPoker we take our responsibility of protecting minors seriously and carry out age verification checks to ensure our players are over the age of 18.
We do understand minors use phones, tablets, and laptops so we encourage parents to implement preventive measures to deter underage gambling.
If your minor has their own device to access the internet or you share a device with someone who is under the legal gambling age, please consider installing one of the following:
For further assistance, please contact help@ggpoker.co.uk.
