Safer Gambling involves ensuring that you have fun while maintaining a sense of control over your gaming experience. If gambling begins to generate feelings of anxiety, financial strain, or disrupts your daily routine, it could evolve into a problem.
GGPoker is proud to provide our players with a safe gambling environment. We want our players to enjoy the experience of the world's biggest poker room while preventing any gambling-related harm.
Everyone can experience gambling-related harm, you don't need to have a severe gambling addiction to be harmed by gambling.
Gambling-related harm can be as simple as feeling tilted or as severe as an addiction. It's crucial to know the signs of gambling harm so you can identify when you're no longer having fun.
These include:
Not wanting to join in or losing interest in your usual activities or hobbies like going out with friends or spending time with family just so you can gamble.
Feeling restless or irritable when you try to cut down on gambling.
After losing at gambling, having the urge to return as soon as possible to win back losses.
If you are unsure if gambling has become an issue for you, GamCare has created a self-assessment tool to allow you to see if gambling has had an impact on your life: Self Assessment Tool
Fears of stigma or misunderstanding can prevent people from reaching out and asking for help, but our GGCares Team is always available to provide information and guidance on gambling safely and responsibly.
The GGCares team at GGPoker is a dedicated team who prioritise your wellbeing.
We’re here to make sure that our players continue to have fun on our site and to guide you through anything that may be preventing that. Whether you want a chat about your player protection tool options or feel that you need to take a break. We are on hand to offer advice and guidance on the next steps as well as any other Safer Gambling queries.
If you need any of the above, please reach out to us at responsiblegaming@ggpoker.co.uk .
Don’t let tilt ruin your day, walk away.
Don’t ignore your limits, set them early.
Don’t play when emotions are high, know when not to play.
Take regular breaks, it’s not going anywhere.
Don’t chase losses, you won’t catch them.
Allows you to take a break from playing for a set period of time. You can opt for a timeout period of any of the
If you feel taking a break may not be enough, in this case, we would recommend to self exclude.
You can opt for a self-exclusion period of any of the following durations:
Note: Permanent self-exclusions cannot be reversed under any circumstances.
You can request a timeout or self-exclusion via the Safer Gambling tab or contact us at any time, day or night at responsiblegaming@ggpoker.co.uk , and a member of our GGCares team will assist you through the process.
Please note that your time-out / self-exclusion request will be immediately executed via the GGPoker app/website, but it may take up to 24 hours to fulfill your self-exclusion requests via email.
Please note that if you exclude yourself from GGPoker, you are not permitted to create any additional accounts on GGPoker. Creating additional GGPoker accounts or any actions/attempts to circumvent your exclusion will result in the closure of the account(s) and possible forfeiture of any associated balance(s).
You can set a Reality Check on your account to remind you how long you have been playing on GGPoker. Managing and controlling the amount of time you spend playing ensures you are balancing poker with other activities.
Once applied, the reality check will appear once per the interval you have selected until your gaming session ends, offering you the ability to exit the session.
As part of our policy, we give you the tools to control the amount of money you use to gamble on our site. You can set your own deposit limit and other gameplay limits within the Safer Gambling section of the GGPoker app or website.
The following limit settings are available to you:
Changing these limits can be done at any time via the Safer Gambling section of the app or website.
You can also contact our dedicated team at responsiblegaming@ggpoker.co.uk and a representative will help you set your limits. Support is available by email seven days a week.
For each individual struggling with a gambling issue, it's estimated that an additional five to ten people are adversely impacted. Family members and friends can often bear the brunt of the gambling addiction leading to emotional stress and even financial issues.
If you have a friend or family member that has a gambling problem, you can take time to help and support them and let them know that there are ways to combat a gambling addiction.
Both GamCare and Gordon Moody offer group meetings for Affected Others. It is a supportive space where you speak freely and receive guidance on how to look after your own well being.
Being an affected other can feel isolating at times but groups like these are designed to allow you to talk in a safe space.
It is illegal for anyone under the age of 18 to open an account or to gamble on GGPoker. At GGPoker we take our responsibility of protecting minors seriously and carry out age verification checks to ensure our players are over the age of 18. We do understand minors use phones, tablets, and laptops so we encourage parents to implement preventive measures to deter underage gambling.
Tips for protecting minors: Always log out of your gambling account/s and keep passwords and usernames somewhere safe and out of reach of minors. Educate your children about the legality and the potential damage of underage gambling. Install blocking software that allows you to block and control access to gambling sites on PC and mobile devices.
If your minor has their own device to access the internet or you share a device with someone who is under the legal gambling age, please consider installing one of the following:
Gambling is a regulated industry, which means that we are required to be licensed and therefore are obligated to meet regulatory requirements. Affordability checks are put into place based on guidance from our regulators.
While we do need to satisfy regulatory requirements, our number one priority is our players' safety on site. We want you to have a healthy environment where you can enjoy playing poker at a level that is sustainable to you.
We need to see that you can afford to play safely and sustainably and understand how you fund your account. When providing your statements, please make sure they are for the account where your income or poker winnings are paid into.
What kind of documents do I need to provide for an affordability check? If you are employed we require your last 3 months of bank statements in PDF format displaying your income with running and ending balances visible. Any additional documentation such as payslips would help with this process.
Your affordability check can be rejected if the documents provided do not show that you can play safely and sustainably on site. We can only make decisions based on the statements provided.
Our number one priority is protecting our players from gambling-related harm. The more information you can provide about your affordability, the more accurate of an assessment we can make.
